FREQUENTLY ASKED QUESTIONS (FAQ)
What are your health and safety guidelines?
We have new measures in place to ensure that DMC supports good health for everyone. These measures are in effect every day for the foreseeable future. That includes behaviors such as masks, temperature checks and social distancing but also changes to the marketplace including signage, plexiglass shields, increased sanitation, and 100+ hand sanitizer stations just to start. Our full list of guidelines are outlined here.
Along with these new steps, the natural design features of our marketplace allow for social distancing: open parking, large entryways, registration areas in each building, wide hallways, multiple escalators, and showrooms with controlled access.
Are masks required and will there be temperature checks?
Yes. All individuals including buyers, staff and showroom personnel must be temperature screened every day prior to entry to the marketplace. Anyone with a temperature above 100 will be screened a second time. Anyone with a consistently elevated temperature will not be allowed into the marketplace. In addition, all individuals must wear an approved personal protective mask or cloth face covering. These masks or coverings must be worn at all times throughout the building common areas except while eating in designated locations. If a buyer arrives without a mask, they will be issued one by DMC. Customers without masks will not be granted access. Masks or cloth face coverings must cover the nose and mouth and may be reusable fabric or three-ply disposable masks. Medical face shields are also acceptable and must fully cover the face. Showrooms will also be expected to comply with the County order for face coverings.
Are all entrances to DMC open?
We will have limited entrances open in order to properly screen every person. The available entrances are: World Trade Center front door, World Trade Center garage entry, World Trade Center Dock 1, Trade Mart front door, Trade Mart west entry, and IHDC front entry. All other doors will be locked and a notice placed at the door.
Is Dallas a safe city to visit?
An increase in testing and delayed reporting has meant that Dallas has reported additional cases of Coronavirus. County and City officials as well as local health experts have indicated that everyone has a responsibility to wear masks, wash hands regularly and keep distance from other people.
How are DMC preferred hotels practicing health & safety protocols?
All hotel partners have plans in place and guidelines for visitors to keep them safe. Please check with the individual hotels to see their protocols.
Which showrooms will be open for June Apparel & Accessories Market?
More than 400 showrooms will be open. See the list of exhibitors that told us they would be open here. Scroll past the Temps list to see the full showroom list.
Are Temps participating?
Yes. See the list of more than 80 Temps here. On that same page, scroll down and there is also a list of permanent showrooms that have told us they will be open.
Are showrooms open daily?
Yes. Hundreds of showrooms are open daily including Design showrooms, Jewelry showrooms, and many of the larger Gift showrooms. For specific information please reach out to individual showrooms for hours and availability.
Are showrooms by appointment only?
Some showrooms are open and not requiring appointments; others are open for appointments only. If you have a specific exhibitor you want to see, it is best to call ahead to make an appointment – their details can be found at dallasmarketcenter.com.
Will shuttles and valet be available?
No. Neither shuttles nor valet will be available for the June show. However, DMC is offering rideshare discounts. See all details here. Note that Lyft and Uber now require all riders and drivers to wear face masks.
How will buyer registration work?
All registration desks will remain open in all buildings. Enhanced safety measures are being taken including:
- Plexiglass shields at each registration area
- Hand sanitizer at each registration desk
- All registration staff wear masks or face shields, undergo health screening measures daily and wash/sanitize hands
- Staff will maintain physical distancing
- Social distancing markers are placed at each registration line
- Staff will minimize contact with personal IDs like drivers licenses by using gloves or plastic devices
- Masks are available for guests who do not have one
- Visitors are highly encouraged to pre-register to receive a Fast Pass to scan, print a badge and enter the marketplace beginning in August
Is food and beverage service available on campus?
Yes, although it is limited compared to typical markets. See available dining options and the health/safety guidelines for food/beverage service here.
- Starbucks – WTC 1 & 12
- Market Fresh at Fountain Café and Bar – WTC 1
- Café One Three – WTC 13
Can we serve food/beverages or have catering?
We encourage offering sealed drinks or individually packaged items in containers or sealed wrapping. Levy is the food service partner for DMC and is developing individually packaged options for catering. Contact them directly at 214-749-5493. More details regarding food service are outlined here.